Job Description

Location: Tempe, AZ

The Training Specialist will facilitate technology-based learning solutions on-site to a diverse audience using technical labs, videoconferencing, and other tools. The Training Specialist will apply adult learning principles, performance management methodologies, effective facilitation concepts, and successful classroom management skills to assess and improve learners' performance. This person will collaborate daily with instructional designers, subject matter experts, administrators, coordinators, and others on learning solutions and learner support mechanisms. This role reports to the Senior Director, Learning and Development Strategy, and will take daily project direction from the Senior Instructional Designer or the project lead.

Responsibilities:

• Deliver technology-based training programs and individual courses via instructor-led in-person or virtual instructor-led sessions centering on hardware, digital capabilities, software, workflows, standards, and processes.
• Collaborate with instructional designers and subject matter experts to inform on instructional readiness and continuous improvement opportunities.
• Collaborate with team members to set up labs, training environments, and software applications to effectively deliver content.
• Work with the lead, administrator, and coordinator to define and execute key learning processes related to training registration, session availability, seat management, and custom learning requests.
• Administer learning evaluations and assessments as defined by the curriculum; furthermore, extract, compile, and clean associated data for analysis.
• Collaborate with technology teams to exhibit foundational knowledge of upcoming technology upgrades, innovations, and enhancements while partnering with subject matter experts for advanced information and assist learners with technical questions.
• Stay up-to-date with industry-related technology.
• Support media elements of delivery.

Qualifications:

• Bachelor's degree; preferred in adult learning, communications, or related area of study; or equivalent work experience
• 3-5 years of in-person and virtual instructional training or facilitation
• Proven experience with adult learning principles
• Excellent written and oral communication skills, including instructional and presentation skills
• Excellent interpersonal skills and an ability to motivate others
• Ability to present ideas, manage a classroom, and meet learners where they are
• Ability to absorb new ideas and concepts quickly
• Good analytical and problem-solving abilities
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Proven track record of incorporating the following key behaviors into day-to-day work: one-team mentality, effective listening, developing credibility, building trust, demonstrating reliability, being client-driven, future-focused, innovating daily, and being curious
• Expert proficiency in MS Word, MS PowerPoint, MS Excel, and virtual media platforms, such as WebEx, MS Teams, etc.

True Group is a transformative solutions provider. At True, we offer our employees a rewarding culture, professional growth, upward mobility, and the opportunity to maintain strong earning potential.

For additional information regarding salary range for this position, as well as company benefits, please click here .

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