Job Description

Our client, a luxury skincare brand, is hiring a Luxury Maison Manager to join the team at their New York City spa. This position is responsible for ensuring a seamless and exceptional customer experience while upholding brand standards in all aspects of operations. Candidates must be able to work a full time retail schedule including evenings, weekends, and holidays as needed.

Job Duties Include:

• Maintain a consistent and polished brand image, ensuring the team adheres to uniform guidelines, visual merchandising standards, and overall cleanliness of the boutique and spa areas
• Uphold brand values and foster a unified, team-oriented environment, encouraging collaboration among staff
• Oversee daily point-of-sale procedures, including opening/closing protocols, cash handling, stock management, and tester inventory
• Ensure compliance with company policies on transactions, including returns and exchanges
• Track and drive spa sales performance, ensuring objectives are met or exceeded
• Partner to analyze key retail performance indicators, identifying opportunities for growth and implementing strategic actions to enhance sales
• Proactively seek ways to increase revenue through cross-selling, upselling, and personalized client interactions
• Participate in direct selling while promoting a collaborative sales approach
• Build and nurture a loyal clientele using the company’s CRM system, supporting the team in developing long-term customer relationships
• Plan and execute in-store events designed to attract new customers and drive revenue growth
• Work closely with Director on all aspects of team management and operational efficiency
• Identify and leverage new opportunities for sales expansion within the local community and existing client base

Job Qualifications Include:

• Proven leadership experience in a luxury retail environment, preferably in a standalone boutique
• Background in operations management within luxury spa, medi-spa, high-end salons, or premium retail settings
• Experience in luxury skincare or niche fragrance is a plus
• Bachelor’s degree or equivalent experience preferred
• Proficiency in digital tools, including retail POS systems, client management software, booking systems, and Microsoft Office Suite
• Ability to motivate and engage a team
• Strong organizational skills, attention to detail, and the ability to multitask
• Fluency in English is required; additional language skills are a plus
• Ability to stand for duration of shift & lift up to 50lbs.

Salary: $95k - $115k annually

*While PCG appreciates all applicants, only those qualified will be contacted. Thank you for your application. We look forward to hearing from you!

If you believe you are a great candidate for this position, and the salary listed does not meet your expectations, we would still love to speak to you! PCG, in good faith, believes that this posted range of compensation is the accurate range for this role at this location at the time of this posting. PCG and our clients may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.

Pyramid Consulting Group, LLC is an Equal Opportunity Employer that takes pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

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